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How to Create Customer and Login Accounts

For each company is important to manage the customers. We offer the possibility to manage your customers based on groups and login accounts. In this article we will show you :

How to create customer groups to identify customers types, ex: staff, regular customer, testing, etc

How to create customer general data and customer login account(s).Customers can have one or more login account, depending on your company strategy

Follow the instructions and steps described below to create a customer

Create customer groups to identify customers types, ex: staff, regular customer, testing, etc

  • Click on Customer Group submenu of Customers
  • Click on Create button
  • Fill the necessary fields
    Description – Name the group you are creating (for example staff)
  • Click Submit

Create all the the customer groups based on your company requirements

Now you need to create customer data , which are general information of the customer

  • Click on Customer submenu of Customers
  • Click Create button
  • Fill the neccessary fields
    Group – Select from the dropdown list one of the groups you created on the previous step
    Firstname – Customer Firstname
    Lastname – Customer Lastname
    Email – Customer e-mail
    Address – Customer address (for example house number, street or other information)
    City – Part of customer address
    Country – Part of customer address
    Telephone – Customer phone number
  • Click Submit

After creating customer general information , now you have to create the login account for your client.

  • Click on Login Accounts submenu of Customers
  • Click Create button
  • Fill the necessary fields
    Customer – Choose from drop down list customer you created on the previous step
    Username – Customer unique username , at least 2 characters long
    Password – Must contain at least 4 characters alphanumeric
    Channel Stream Source – Choose from dropdown list channel stream source for this customer
    VOD Stream Source – Choose from dropdown list VOD Stream Source for this customer
    PIN – Must contain 4 numbers
    Activity time out – Interval of seconds for the application to return on main menu if there is no activity from this customer
    Timezone – Select client timezone depending on country (drop down list)
    Get messages – Choose from drop down list disable or enable , if enable the user will receive notifications from the company
    Receive Ads – Choose from drop down list disable or enable , if enable the user will receive advertisement notifications from the company
    Show Adult Content – Choose from drop down list disable or enable , if enable on application for the user will be shown pin protected content
    Auto Timezone – Choose from drop down list disable or enable , if enable the user receives auto timezone from the device
    Account Lock – Choose from drop down list disable or enable , if enable the user  won’t be able to login on application
  • Click Submit

Now you have created the full information and login account for the customer

4 responses to “How to Create Customer and Login Accounts”

  1. Anfal Haider says:

    Hi, I have setup backend successfully. Also I have created a customer account as per specified guidelines here. The problem I am facing is I am not able to login to my backend server customer account from Android application. It’s always stuck on Logging In menu.

    What’s wrong here ? I had downloaded application from Playstore.

    Regards
    Anfal

  2. rene says:

    Hi, i manage to login with http://yourIPaddress_or_domainname but in loading the android app crashes

    • Iris Staro says:

      Hello Rene!
      Thank you for contacting Magoware!
      Can you please confirm the application version installed ? Also please make sure the images uploaded on the company settings menu and the assets url field are configured as explained. If the problem continues please contact us at support@magoware.tv

      Regards
      Magoware Team

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